Privacy Policy

1. Information We Collect

At Nativa Bistro, we collect information you provide directly to us, including:

• Reservation details (name, email, phone number, party size, date and time)
• Contact information when you reach out to us (name, email, phone number)
• Newsletter subscription (email address)
• Feedback and correspondence you send us
• Technical and security information, such as IP address, browser and device information, request timestamps, and anti-bot verification signals

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your reservations or inquiries
• Send you newsletters and promotional materials (with your consent)
• Improve our services and customer experience
• Comply with legal obligations
• Secure our website, prevent fraud and spam, and diagnose technical problems

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• To service providers that process data for us, including RSERVO for reservation management, Resend for email delivery, Cloudflare for form security, and our website hosting provider
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of all or a portion of our assets

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Browser Storage

We use essential cookies or similar browser storage to remember your privacy preference, protect forms from abuse, maintain security, and provide requested website functions. Cloudflare Turnstile processes limited browser and device signals to distinguish people from automated traffic.

We do not currently use advertising cookies or sell personal information for targeted advertising. You can reject or accept optional cookies in the cookie notice and reopen Cookie Settings from the footer at any time to change your choice. Blocking essential technologies in your browser may prevent forms from working.

6. Your Rights

You have the right to:

To submit a privacy request, email us using the address below. We may need to verify your identity before completing a request. If we deny a request, you may appeal by replying to our decision and stating that you are requesting an appeal.

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a portable copy of personal information you provided, where applicable
• Opt out of targeted advertising, sale of personal data, or qualifying profiling if we engage in those activities in the future

7. Data Retention

We keep personal information only for as long as reasonably necessary to provide reservations and communications, maintain business and security records, resolve disputes, and meet legal obligations. Retention periods vary according to the type of record and why it was collected.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page, update the “Last updated” date, and provide any additional notice required by law. Changes take effect when posted unless stated otherwise.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Nativa Bistro
4239 Holland Rd Ste 728, Virginia Beach, VA 23452
Email: reservations@nativabistro.com
Phone: (757) 904-5120